Top Photo - Fresh Teal vs. Mint Moment. The top shows it in natural light and the bottom is using a flash. (Thanks to Ms. K. for the photos.)
Heathered Aquamarine vs. Fresh Teal (right).
Heathered Menthol vs. Fresh Teal (right). (Thanks to Ms. B. for the last two photos.)
25 comments:
Is the Fresh Teal CRB (unpolkadotted) transparent? Anybody know?
Is that a heathered aquamarine crb from before or is it new?
Lululemons rude customer service towards senior citizens
Review on a jacket on lululemon.com
The jacket is nice, but its very over priced. I can see $120 maybe even $139 for this very very thin jacket. The jacket is perfect for a hot summer day. I'm still debating on returning this and a few more of the items I bought the same day. I spent over $360 and I buy stuff every few weeks sometimes even more.
Why do I want to return my items?
Well what happened was that they added an extra pair of shorts to my order, but I didn't notice until I got home. I decided to go the next day to return the item, because they couldn't refund me over the phone which bugged me but I can understand why. When I got to the store I told the man this cost me a lot of money time and gas ( I live 35 min away) to come all the way down to store for there mistake and I asked for a gift coupon (% off my next order or anything really). The man rudely telling me we don't do that for anyone and we would never give anything like that to anyone. He made me feel like I was some kind of moocher or something which was very degrading. I can understand if he told me yeah your right you do deserve something but there is nothing i can do. nicely right? No he was insulting and rude talking down to me, total disrespect, I couldn't believe it, I honestly don't want to shop for a company that has horrible customer service and treats there customers like this. I'm an old man almost 70 and I love the comfortable clothes, but Lululemon has so many competitors and just because of this one time I want to shop elsewhere. Again I don't want anything I just wanted to share the disrepect this store had for older people. My daughters shop there all the time and I have to say its always been a great time going into the store because everyone is so friendly and nice, but now i don't even want to walk into the store because of this guy talking down to me.
the fresh teal is not transparent. i think i've got a few blue/greens (aquamarine, fresh teal, toothpaste, menthol and mint moment, not caspian) - will try to take a photo all together.
Did you guys see this review? It was for the Run: Proceed with Speed Crops ---- after that other really bad review about the seams splitting, I don't know why anyone would buy these crops! Maybe LLL should just throw them all away or give them away to girls who are brave enough to risk mortifying social awkwardness when their pants come apart in front of EVERYONE!
Here is the review:
You are breaking my heart
March 26, 2013
Dear LLL,
I think we need to break up, and it's breaking my heart. I bought these crops about 3-4 weeks ago, wanting something fun and green for St. Patrick's Day; I did a St Paddy's 8K, and taught three yoga classes for all the runners. I was so excited to find these crops because not only were they GREEN, I loved the fit and how well they transitioned from running to studio. Fast forward to this morning. I wore them to teach two back-to-back yoga classes. While I was demonstrating a variation on a King Pigeon pose, I felt the strangest sensation on my leg, like a bug was crawling up me. I screeched (very un-yoga-teacher-like) and dropped out of the pose, only to see the naked seam had split apart at the top, right below the hip, all the way down to the mid-thigh. Awesome. Thankfully nothing too scandalous was revealed, and I finished teaching my class. Having nothing to change in to, I had to wear the same crops for my second class (one of the students from my first class had some electrical tape in his trunk, so I used it to do a temporary patch job). But there are 37 students--between the two classes--who got a great demonstration on why they need to shop elsewhere for their performance attire. Sheesh. I took the crops into my store and they were appropriately horrified and replaced the crops. But really? I want my money back. This is the second pair of crops I've had come apart in the past two months (the other was an Astro WUC), and I feel like I can no longer wear your clothes. I cannot rely on you. You are cute and fun, and I give your design team props (they're what's kept me coming back for this long), but I need someone with substance and dependability. I'm sorry LLL, but we're through. I work too hard for my money to keep throwing it at you.
Love, Me
That review speaks volumes on company! I feel "educators" need to be educated themselves, ei trained to talk to people with respect. We should also be able to leave feedback on employees. I go out of my way to 75th/broadway store because the educators are wonderful, helpful, and kind. Can't say the same about other locations sadly.
@arsarca: yes, the fresh deal polka dot CRB is pretty see-through ...
What a sad review, anon at 1:52 pm. I want to hug that poor guy:(.
I received my Fresh Teal CRB today, but am unsure whether to keep it. It's almost neon in person and not teal at all. The last photo with Heathered Menthol is the best representation of the color in person IMO - notice how the tank is glowing slightly? Ugh, so sick of neons.
I also received my Pinkelicious (or however you spell it) Scuba stretch hoodie. It's okay, but it's going back. The color to me is like a Senorita meets Paris Pink. It's cute, but not worth the $108, especially since a recent review online stated the bottom waistband stretches out after a handful of wears.
Hmmm, i dont know where this reviewer shops but as far as I know it is not common practice for stores to give out gift cards to compensate you for gas mileage, even when they f up. I mean seriously, that's just silly. And I seriously doubt the store's response had anything to do with the company's, the store's or the employee's attitude toward senior citizens. That allegation is downright stupid. LMAO! Trust me, I don't have much of anything positive to say about lulu as a company, its employees (educators? Guest Education Center? Ha ha! Too funny!), its policies, its customer service or, sadly, the quality of its products (and I used to drink the kool-aid), but don't be ridiculous! I don't expect lulu to wipe my Amtrak for me as compensation for the time it takes to get to a store just to return shitty, ill-fitting items. and i certainly wouldn't expect any other retailer to do so either.
Fresh Teal CRB is not transparent but it is thin.
@ anon 6:15 pm - exactly. That is one guy's side of the story. Maybe he came in with an attitude, maybe he is a major pain in the ass as a customer, maybe the ed working that night was a dick. Who knows. I've heard some awful customer service stories and some really good ones from lululemon. I've always had really good service even before my local stores realized I wrote this blog. If you treat people respectfully and you don't try to take advantage by getting a new pair of pants out of them every few months because of damage you caused then I think you usually get treated well.
@ anon 2:54 pm - I hope that naked seam crap just goes away but lulu keeps pushing it. Why would anyone buy anything with the naked seam in a key area like the crotch and then stress the shit out of it by doing a king pigeon pose? I haven't bought a single naked seam item since it doesn't seem very robust. I mean, glued seams. Does that seem like a good idea to anyone? It seems like a cost-cutting maneuver if I've ever heard of one. A lot of us drink the kool aid about lululemon but you have to use your common sense when shelling out big bucks for the clothes. There have been many, many lululemon items I've passed on because they seem way too fragile.
Sort of off-topic, but not really... If I didn't get the R&D discount, I'd probably never walk into another lulu store ever again. Shopping online is way more pleasant. I'm one of those people that I just like to go in there when I have free time and browse and try things on, but they kind of ruin it for me because they're always coming over and harassing me constantly. I had to tell them 3 times the other day that I wasn't ready for a fitting room. I know that's a loss prevention thing, rather than the fact that they don't want me to have the burden of carrying two shirts around the store... But I just like hanging on to my stuff so I can make an outfit with it or whatever. It's like they are so worried that I'm going to dash out the front door and steal their clothes. And they are always telling me this and that about their clothes, and I bet that from reading this blog that I know more about their clothes than they do. I just think a better way to go about it would be to just tell me to let them know if I have any questions, rather than to assume I have zero knowledge about any of their clothes.
Also, I travel a lot for a living so whenever I end up in a place that has a lulu, I like to go check it out if I have time. A couple of weeks ago I was in a store in Nashville and when I walked in one of the girls said "have you ever been in this store before?" I thought that was extremely rude!!! Just because I wasn't actually wearing any lulu, I must have never set foot in a lulu before? Ughhhh! If only I could get the R&D discount online! :-(
i got my Inkwell Slub Denim Forme jacket in the mail (my first and last Forme). I felt like they pulled a bait and switch on me. The one I tried on in the store was thick and fit nicely. This one was thin, cheap- looking and the arm length was incredibly long and unflattering. I took it to my showroom (which is shutting down next month) and complained about the quality. They were nice enough to take it back (even though it was final sale) and give me a gift card. I have to say that most of the LLL sales peeps have been pretty good to me over the years but maybe that's because they know my face. I feel like a lot of them are now frustrated by the company too...
I wish people would stop making excuses for poor customer service on LLL's part. The reviewer wasn't asking to be compensated for gas. He asked for a discount for a future purchase since LLL inconvenienced him by making him drive down to a store to correct an error that they made. I don't see anything wrong with asking for a discount (although I know that LLL would never give one). I do take issue with the way that the educators made him feel. Regardless of what his attitude may have been, there was no need for the educator to be rude and speak down to him and make the customer feel belittled. Sure, there are plenty of difficult customers out there but the whole point of good customer service is to try and please everyone rather than insult them.
I'm not making excuses for a single store's customer service issues. I am pointing out that it is one person's point of view. Was the guy belittled or was it his perception? We weren't there, we don't know for sure. I take those sorts of "reviews" with a grain of salt.
I finally may have found a decent substitute for my lulus (I mostly wear their crops for running and/or yoga). My local Nordstrom has been expanding their Under Armour women's collection and for good reason...they are now actually really cute! I bought a pair of crops with a magenta-gray trim that can be worn for either yoga or running...in my case both back to back and they held up beautifully. I got them for $40. Runs slightly bigger but still made my backside look awesome, in fact sometimes lulus flatten by bottoms a bit too much but not these. I never ever though I'd try UA but I am totally converted and in my opinion they're gonna give LLL and Nike a run for their $.
Every time I walk into the store 3 things happen. The educators inform me that they own what I may be interested in, they go into great length on how it's made, what it's for & what it does, & the second I pick up an article of clothing, before I can really look at it I'm asked if they can start a fitting room. I feel like Lulu in Nashville & Franklin is like an attack of the salespeople. I just want to shop & not be watched like a hawk. It's extremely uncomfortable. Are other Lululemon stores like this??
@ 8:06 PM, I agree with you on how annoying it is when staff pounce on you with all sorts of info. as if you know nothing. I also know that I know more than they generally do, from reading this blog. Sometimes I stump them when I ask a question. I get it, they are just following their training and they're probably also thinking that if they don't follow the party line, their manager or someone will say so & so doesn't do this or that. However, YES, simply say "let me know if you need any help, have any questions, or want more info. about the technical aspects of the clothes". The pouncing happens when a new staff is hired at my local store (since everyone else knows me), or when I'm in a location I don't normally visit.
@ 9:25 PM, completely agree. The gentleman is right, it was their mistake and some sort of credit/gesture would have gone a long way. Of course there are two sides to a story, unfortunately LLL sh*t customer service at some locations and at the GEC phone line is par for the course. (Myself I usually experience great customer service at my local stores.) I also don't think the customer has any reason to embellish or lie about his experience, or was trying to capitalize, he just wanted them to make it right in some way. There are plenty of people who have had to drive further distances to return items, and are also frustrated, and/or have paid for return shipping as they've had no choice. I take his review as matter of fact and sadly, he's one of the many dissatisfied LLL customers. It's astounding to me how they (LLL) simply do not get it.
As for Naked Seam items. I agree, I will never buy these items and think LLL is dumb for continuing to make NS items. I do not think they are durable and from reviews I've read, they can be painful/bleeding where there are points. I only have the speed shorts from the SeaWheeze and I rarely wear them (no problems when I have). However, I don't think it is unreasonable at all for a customer to expect NS items to hold up for any activity. After all, it's a lot of money so one does expect quality and durability for the price. She learned the hard way unfortunately. Yet, even non-NS items are too much of a problem lately. Mostly I read that the sewn stuff is coming apart at the seams as well. Glad I have a good store of older items; I have no faith in LLL quality anymore.
I was at the Nashville store this week and I thought the girls were really nice. I had my 3 year old who was a little cranky and they chatted with her and brought her puzzles to play with. They gave me honest opinions (solicited) about fit and handled a return for me with absolutely no issues. I think asking if someone's been in the store is good customer service. They are not laid out identically and you might just want to find xyz item ASAP and not mill around. I live 100 miles from there and I sometimes call for fit advice so I can order items online and they are always helpful and friendly. I think the man above was truly treated unkindly and that makes me sad. I understand LLL employees are probably not highly paid, but they serve an upper middle clientele, and they should display professionalism and diplomacy.
LLA I agree with your 8:01 comment. I for one have never had any type of bad costumer service at LULU (knocking on wood) also it is the educators job to come up to people and show them new items or help them to the dressing room etc. That is what they are there for. As you step in the store think, "the educators don't know that I am a big lulu costumer". some , unless they know you don't know that you own more than several pieces of lulu items.
M
I picked up the pop orange CRB today at my store...the feel is super nice, its thicker than the pop orangee (or was is creamcicle pop??) and angel blue ones this summer, but still soft. Every time I go into a store it just makes me upset. I see people buying these CHEAP looking clothes, the new jackets, etc, and it just makes me sad. I thought i was getting the same LULU quality im used to untill I took the CRB out of the bag and noticed that the logo is only on one side of the shirt! WHAT GIVES? seriously lulu! its such a small thing, but still. Is mine just defective or is everyone else's like that??
@ justwondering - interesting about this pop orange being thicker than the one from the summer. I was debating getting it this time around. Lulu has been leaving off the label on the reverse side for a few months now so your CRB is fine.
@ 1:12 AM, no all stores are not like this. I'm in Toronto, Canada and staff are usually pretty chill. Sometimes eager to give too much info. but generally they hang back unless you ask for help. They always greet you when you come in but it's just "Hello!" (and they say Bye too when you leave). When shopping, trying on stuff, or even getting hemming done, it's not unusual for them to ask what your activity is (I have more than one) and this may be their way of trying to find out if they should offer more info. or you are already very experienced. They are helpful to get another size/item if you need it (that's normal/good retail action) and will inquire (but not always) if you liked, didn't like. No idea but maybe Canada sales approach is more relaxed as we've had LLL forever and in the US they are newer to some areas? I agree though that an overbearing sales approach would not be the way to win customers. Some people may want this but others may be so annoyed they just leave or don't go in.
@10:09 PM, I just got the Under Armour crops that look like coal strata stripe, and I love them. Thick and with a very nice feel, even though they're a polyester blend. I have not liked their leggings before, because they felt like bathing suit material to me (like Luxtreme, I guess, which I also don't like). But these crops are super nice.
The salespeople at my 2 local Lulus are very good about leaving me alone. And they usually only offer to make a fitting room if I have a large handful of stuff that I"m happy not to carry around anyway. Even the newbies aren't houndy. But maybe that's because they see the oldies talking to me and understand that I know the turf.
They wasted my time and gas one time, too, and didn't even apologize. Well, the mgr didn't, but one of the salespeople did later and said she agreed with me and would bring it up at a staff meeting. She is pretty sincere (and has since left Lulu), so I think she meant it.
Thanks SO much for posting these comments. I could see a Mint Moment tank available and wanted to know how it would work with my Fresh Teal skirt. It looks like it would be fine in natural light, but not so much with a flash. ;-)
AtlantaDebbie
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