Monday, April 30, 2012

New Swim Line Non Returnable

I forgot to post this very important piece of info on the swim line - it's non returnable. The eds will clip off the tags at checkout. So, if this is uploaded tonight, you better be sure of your size.

15 comments:

yogibabe said...

I thought that this was the case in regards to the swim line return policy. No, thank you! At least I will not be purchasing these online, only if I happen to be in the store to try it out. But honestly, I like Athleta's swim line much better. Have so many and they are very flattering for me. What's more...with Athleta, you can return it if let's say, the swim suit doesn't work after you tried it out at the pool or beach! {For my yoga wear, lulu is still my choice, even with all the problems that we've encountered .....)

Anonymous said...

OK, non returnable and potential bleeding? Who in their right mind would touch this stuff with a 10 ft pole? (besides the educators with their 60% discount!) Way, way too many other swimsuit options out there.

It's almost insulting that they would have to go as far as cutting the tags off the moment you purchase....no, it IS insulting!

Anonymous said...

... Why would ANYONE want to wear returned swimwear? This seems like plain common sense.

Anonymous said...

I am a huge fan of patagonia's line of swimwear, never had a problem with any of my bright colors, and they have a nice range of tops and bottoms with varying degrees of coverage. They are designed to do active water sports in, and stay put. And you can return it haha

Anonymous said...

Anon @6:21 - No one wants to buy returned swimwear.

When a company chooses to stand behind their product with a liberal return policy that means that the company is willing to take a loss on used/returned goods. What that also means is that the company is so sure of the quality of its products that it bets that it won't get much product back and will still make a profit despite returns.

Of course lulu with its rampant dye, pilling, and snagging issues could never stand behind its products in this way. It's up to the lulu customer to bear the loss of lulu's many, many mistakes. If this were not the case, lulu would actually have to implement quality controls and put out quality products like they did back in the pre-Christine Day era.

Anonymous said...

Very well said, Anon 6:39pm. Saves us all the trouble of explaining the "returned swimsuit" policy to Anon 6:21 PM. Btw, anon 6:21pm, when you try swimsuits in a store, it's actually kinda like trying on "returned" swimsuits. Totally dependent on all who tried the swimsuits previously. Hopefully no one tried it on with no undies on! Yikes!!!

Anonymous said...

Agree wholeheartedly with Anon @6:21. Unless lululemon is willing to revive the quality of the pre-Christine Day era, the company is sure to fail. Shame on lululemon!

Anonymous said...

Correction - Agree with Anon @6:39 NOT Anon @6:21.

Kristin said...

If they offer the swim items on line.....who would buy them for fear of needing to return them bc of size issues??? I have NO IDEA which size I would wear in these suits (don't live near a store either). I also would want to order numerous sizes in each item for reference and return the ones that don't fit. Oh wait....I cannot return unused, unworn swimwear (btw, most other companies, in which I have placed online orders, accept swimwear returns if unworn and unused). So I will NOT be ordering these items if they are made available online. Money saving week. Thx Lulu, my hubby will be happy.

Anonymous said...

You'd be shocked. I'm an educator and people try to return underwear on a WEEKLY basis. Most of it I can tell has been worn because there are no creases in it from folding. Super gross - id never want someone to pay $18 for a USED pair of panties - but guests still yell when they can't return it

LuluAddict said...

@ anon 9:37 pm - used underwear is gross. Soooo.... all these eds modeling the swimwear, obviously not wearing underwear underneath. Are these going back out on the sale floor?

Anonymous said...

you'd be surprised on how gross people can be. I love the idea of having them final sale. Yuk!

Anonymous said...

@9:37 am, Your logic is flawed as LLA pointed out. The difference is that you're allowed to try on swimwear before buying whereas underwear you are not. So swimsuits are purchased "used" if you will, because other people have tried them on. End of story.

By the way...I can return a swimsuit to jcrew. It's not unheard of to be able to return a freaking swimsuit in general actually. JCREW - now there is a company that stands behind their product, plus makes some of the best swimwear EVER.

Anonymous said...

Hopefully not. Ed's at my store left their undies on. I don't see why the tips r final sale but we were given some speech about not being left with a bunch of tops an no bottoms. I personally wouldn't want to purchase swimwear or undies that have been tried on without anything under - but I also know there is no way for ANY store to control their customer. I just hope people have decency and be respectful - but I dont expect lasenza to take back panties if I didn't try them on in store. I've had a guest try on grooves commando, walk around store in them, get her PERIOD in them and then not discretely mention it. As a result I found out the hard way as I was folding them. I can pretty confidently say these eds left undies on, OR bought it right then and there. But then again - I can't be the panty police! My point is: lulu isn't cheap. You spend that money - you deserve quality and FRESH CLEAN clothes. Hence why I think bottoms should be final sale - people wear things around their home for hours before returning. Now if ONLY the people at head office would agree with me (re:quality for quality price)...

Anonymous said...

I have a receipt from 5/14 that says all swimwear is final sale. I have a receipt from 5/21 that says "swimwear (except swimwear tops) are final sale." Looks like the policy changed.