Love the om stripe BUT the white striping right at the hip/widest part of the thigh is unflattering. (Think thunder thighs). I'm a size 6 & my mail ordered pair plus the 4 pairs that I checked at the store had exactly the same white stripe placement. I ended up retuning them even though they felt great.
Totally OT but I am reeling from THE WORST customer service from Lulu/Ivivva ever and desperately need to vent.
I bought a pair of rulu pants from Ivivva for my daughter. Well, they are actually Rulu light (based on a comparison to my own Lulu items) and even though the pair I bought were baggy on her, I could see right through them.
I set up a return and mailed the pants back the very next day with tags still attached. That was Nov. 21. I twice had to specify that my money be refunded to credit card because they tried to send me a packing slip indicating a gift card return.
According to the tracking number, the pants were received at the warehouse and signed for on November 26. I still have not had a refund even though I have made 6 telephone calls and 5 emails to GEC.
Finally today I got a gift card - for my trouble, they said, until they were able to finalize the return and refund my money. And then I just got an email saying, "oh, I see you got a gift card! Great! Return finalized."
I AM SOOOOO ANGRY! I've had to return 3 items (out of 4) to Ivivva in the last 2 months because they were faulty. Of course I do not want to buy anything else from that store.
I know Lulu has a crappy return policy, and GEC is not known for its intelligence, but this is beyond s*&tty service.
I'm not sure if this is related to your situation Anon@@3:52, but I also had problems with some returns processing. When I called tonight we figured out that if my original payment was from PayPal and I had 2 separate returns from the order then the second return didn't process. They had to manually credit 3 returns for me dating back to the beginning of November because of this issue. I found 2 of the 3 missing returns on my own although I was assured by the rep that Lululemon would have eventually found the discrepancies. Lesson learned for me!
@Anon 3:52...I know your frustration, had some doozies dealing with them in the past but lately has been getting better. Except for about a month ago when I returned a pair of running crops for sheerness. The Ed asked me "Do you do yoga or pilates?" Me: "umm, yoga occasionally, why?" Her: "Well, you see these crops were designed for running so they're not designed with the same level of coverage as our yoga crops" Me: "Wow, okay, no, I intended to use these crops for running, but I occasionally bend and stretch, as runners do, and don't want to flash everyone". Unbelievable
Appalling customer service, I agree. I returned the Sattva pants because of the lousy waistband and the Rep asked me, "what activity were you using it for?" I promptly said, NOTHING, it was lounge wear, I hadn't even washed them yet and the waistband was curling over. Ridiculous. Don't blame your customer for your lousy manufacturing. I also have the same issues with returns as well. Takes almost a month to get credit, for crying out loud.
9 comments:
Don't have high hopes for these speed tights. This same pattern in the passion crops is incredibly sheer.
Love the om stripe BUT the white striping right at the hip/widest part of the thigh is unflattering. (Think thunder thighs). I'm a size 6 & my mail ordered pair plus the 4 pairs that I checked at the store had exactly the same white stripe placement. I ended up retuning them even though they felt great.
I was thinking the same thing anon 1:41. That white stripe is not flattering on the thighs.
Water bound is at fashion island! Just bought too much. Let me know if you'd like pics.
Totally OT but I am reeling from THE WORST customer service from Lulu/Ivivva ever and desperately need to vent.
I bought a pair of rulu pants from Ivivva for my daughter. Well, they are actually Rulu light (based on a comparison to my own Lulu items) and even though the pair I bought were baggy on her, I could see right through them.
I set up a return and mailed the pants back the very next day with tags still attached. That was Nov. 21. I twice had to specify that my money be refunded to credit card because they tried to send me a packing slip indicating a gift card return.
According to the tracking number, the pants were received at the warehouse and signed for on November 26. I still have not had a refund even though I have made 6 telephone calls and 5 emails to GEC.
Finally today I got a gift card - for my trouble, they said, until they were able to finalize the return and refund my money. And then I just got an email saying, "oh, I see you got a gift card! Great! Return finalized."
I AM SOOOOO ANGRY! I've had to return 3 items (out of 4) to Ivivva in the last 2 months because they were faulty. Of course I do not want to buy anything else from that store.
I know Lulu has a crappy return policy, and GEC is not known for its intelligence, but this is beyond s*&tty service.
I'm not sure if this is related to your situation Anon@@3:52, but I also had problems with some returns processing. When I called tonight we figured out that if my original payment was from PayPal and I had 2 separate returns from the order then the second return didn't process. They had to manually credit 3 returns for me dating back to the beginning of November because of this issue. I found 2 of the 3 missing returns on my own although I was assured by the rep that Lululemon would have eventually found the discrepancies. Lesson learned for me!
@Anon 3:52...I know your frustration, had some doozies dealing with them in the past but lately has been getting better. Except for about a month ago when I returned a pair of running crops for sheerness. The Ed asked me "Do you do yoga or pilates?" Me: "umm, yoga occasionally, why?" Her: "Well, you see these crops were designed for running so they're not designed with the same level of coverage as our yoga crops" Me: "Wow, okay, no, I intended to use these crops for running, but I occasionally bend and stretch, as runners do, and don't want to flash everyone". Unbelievable
Appalling customer service, I agree. I returned the Sattva pants because of the lousy waistband and the Rep asked me, "what activity were you using it for?" I promptly said, NOTHING, it was lounge wear, I hadn't even washed them yet and the waistband was curling over. Ridiculous. Don't blame your customer for your lousy manufacturing.
I also have the same issues with returns as well. Takes almost a month to get credit, for crying out loud.
6:43 that is a classin lulu comment from their educators, it should be in their stupid manifesto right next to breathe deeply.
M
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