Saturday, March 22, 2014

Order Processing Snafu

Lululemon had major computer issues this week which seemed to take down the back end of their order-processing system. The front side seemed to take the orders just fine, but it sounds like the backside got overwhelmed or worse (hacked?). My IT friend suggests lululemon finally load-balanced the front end so that crashes may become a thing of the past (yay!) but thinks the back-end still needs some work. She said it's very hard to get it right without the system being under an actual load. Lululemon sent out e-mails on Thursday saying we'd getting shipping confirmations within 48 hours. Lululemon is also going to upgrade the shipping to express for everyone. Either way, no one has received their orders made Monday night, though some people are starting to get shipping notices and a few are getting cancellation notices.

I ordered the Black Camo CRB and Not So Petite Fleur Wunder Under crops right about 10:00 pm on Monday night. I also made a repeat my order on the crops Wednesday as insurance. When I use the Track My Order feature on the website both my orders still say processing. I did send an email to the GEC about my Monday order and they replied, saying they could see the order and they were working on the problem.  Late yesterday afternoon, people started getting shipping notices and I've heard a few have gotten cancellation notices. This morning people are posting that they are getting e-gift cards - I did, too - and I think it's only to the people who have not yet received a shipping notice and/or got their order cancelled. People are posting on my Facebook groups that conversations with lululemon Chat says the company is committed to shipping within the next 24 hours.

What did you order? What is your order status as of now? Did you get a GC?

Update - I got an email in the late morning that my Monday order has been shipped - yay!

130 comments:

Anonymous said...

I got a $25 gift card! No word on shipping yet though. I think a gift card was a good move and I expedited shipping will be nice as well.

Anonymous said...

I got a gift card. I ordered wup in beach scape and Milky Way in a six. Order is still processing, so who knows I'm kinda over it. I'm in Washington so new orders from
Monday night come Wednesday.

Anonymous said...

I got an email around 10 pm last night saying my order (a camo pacesetter) had been shipped (interestingly, the tracking information showed it was shipped about 6 hours earlier, and was already through about 4 FedEx checkpoints!). I got an email that I was getting a gift card shortly after that (I did not originally pay for express shipping, so the gift card was a surprise - I didn't think I would get one).

Anonymous said...

Got a gift card, but hope it doesn't mean they're out of my free to be wild bra too...

LuluAddict said...

@ anon 8:51 am - Ooo! Two of the hottest items in the most popular size. Crossing my fingers for you.

Anonymous said...

returns are not processing either. I called on mine, tracking says there but they have not record. Very nervous as were two bigger returns.

Kristen Jo Ann said...

I only ordered 2 bang buster headbands. Order is still processing and I did get a $25 gift card this AM. I was fine waiting for my order, but appreciate the the giftcard!

Anonymous said...

I placed 2 orders and both say still processing. I did receive a $25 gift card this morning. So I'm happy about that. I hadn't ordered any of the highly sought after items, so I wasn't that upset with the shipping delay anyway.

Anonymous said...

Two orders, both say processing. No cancellation or shipping notices as of late this morning. Gift card showed up today. One order had two items that are both now gone, the second had two items that are both still there. Tempted to re-order those two, but am sure if I do, the other order will ship. Am expecting a cancellation notice for the two items that aren't available any more, which will annoy me (especially since they both were available for a couple of days before disappearing), but it won't be the end of the world if I don't get them, either.

Anonymous said...

I ordered the Here To There Pant Monday night and several other items on Tuesday. I called yesterday to cancel the orders I placed on Tuesday because I ended up buying some of those items up at the store (none of my stores received the HTT pant though.

I'm in WA so normally would receive my order on Wednesday as well... I also received a GC email last night.

Jennifer @ Running on Lentils said...

I placed two orders on Tuesday & Thursday morning for not hot/older items (antidote vinyasa, creamsicle pop energy bra, cadet blue nice asana jacket). I never got the message others did on Thursday so emailed them & sent a FB message. GEC said both my orders were successfully submitted & that I'd get a shipping notice within 48 hours. I got the $25 gift card but no shipping notice or cancellation message (which I don't think I'll get).

bicyclesandblueberries.wordpress.com said...

I received a $25 gift card this morning. Ordered the heathered black cotton high-waisted WU crops on Tuesday morning, but this morning my order status is still "processing." I'm feeling grateful for the gift card, and am fine waiting for my order to ship.

Anonymous said...

I ordered a camo crb. Received my shipping confirmation last night. It shows as standard shipping on my account page, but when I track it I see that it was upgraded to 2 day express shipping on fed ex. I'm on the east coast so standard shipping takes a week. The 2 day shipping states I should get my order by Tuesday 5pm. Also, received an e-gift card this morning.

Anonymous said...

I ordered the dress in two colors. Got the giftcard, but no shipping or cancellation notices.

Bec said...

I got a gift card! and my ordered shipped :)

Anonymous said...

I ordered Monday night. Recieved the 2 emails about receiving shipping confirmations etc. Last night I finally got my shipping confirmation email. No gift card :(

LD said...

Blk Camo crb in a 6. Received my order confirmation Monday night at 10:27pm. Not sure the status, but as commented earlier I received a gc for $25. Whatevs I have it in green but Monday night impulse buys are the best.

Anonymous said...

i got an email with the GC this morning - but my order (1 item, PS camo skirt, size 4) is still processing. not sure if the GC means my order will not be coming - i live in nyc so i have stores to check out (fortunately) but i'm just not sure i should spend my time looking for the skirt in store if my order will eventually arrive. i have not reached out to lll nor have i complained on their FB page - it was kind of sad to see how angry and rude people were becoming - i get it, lll can be so annoying in their responses but i'm sure the people on the front line are just saying what they've been told to say... i'll keep my fingers crossed for the PS as i'm obsessed with them, but if it doesn't end up coming and i don't get out to the stores, it's ok, afterall it's only a skirt and i have well over 25 of them already (have loved the style for years)

Anonymous said...

Got my shipping confirmation followed by a GC. That was a nice surprise.

Anonymous said...

I ordered the white peplum tank in size 4 at 6am eastern time. At that point it was still available in all sizes. Got a cancelation notice last night. :(. Also got a $25 gift card, which I appreciate. Bummed about the top, though. Wondering what happened, but I will enjoy spending my $25!

shirley said...

Received a gift card, but no shipping or cancellation notice. I ordered a free to be Wild bra that sold out and a Flow and Go top that isn't sold out.
I'm also waiting on a return item which should have arrived by now. I just want what I ordered!

Anonymous said...

I ordered the mesh tight when they had it in available in all sizes and didn't hear from lulu until last night that they canceled my order. I had been waiting for this pant for sooo long!

Anonymous said...

the pacesetter skirt i was hoping to get is already on ebay for 125 - gosh....

Anonymous said...

Seems as though most people are receiving a 25$ gift card & I did not. So I called GEC & was told that anyone who placed an order between Monday night-Wednesday morning. Will be receiving a gift card. They are being sent out in batches so that is why some have recieved & others have not. This helps make the wait a bit better! Fingers crossed that everyone's orders are filled!
Any word if we will get a black camo nice asana jacket? Happy Saturday :)

Anonymous said...

I ordered the right as rain jacket in cashew, I received an email late Thursday (after the technical difficulties) that my order will be shipped in the next 48 hours. Then about 3am last night (Saturday morning) I received an email saying my order had been cancelled. About half an hour later I received a $25 gift card. The jacket is now sold out. Way to go lulu...

Jessie77 said...

My order still says processing, but I got a gift card which was unexpected. I'm in Washington so shipping only takes a day or two.

Anonymous said...

Ordered a free to be wild bra early Tuesday morning. Got a cancellation email and a $25 gift card. Kind of bummed I won't be getting the bra, but the the gift card was a nice gesture.

Kimberly said...

I ordered some FTBW bras and the tech mesh tights. Never got a shipping confirmation and it was only yesterday that my order status changed to processing. However, the hold on my Paypal for the items was released and funds are back in my account. I never got a cancellation notice and when I called GEC just now, they said my order is still processing and if it were to get cancelled, it would have been by now. I also got a gc last night. At the point I've already bought the bras in store so they'll be returns anyways but I want my tech mesh tights, dammit!!!

Anonymous said...

I ordered two items about two days apart. Both still processing as of this AM. Got my gift card though (thanks lulu!). Living on the East Coast it's almost always Tuesday before I see the week's before order so not even slightly phased by the delay. And if either of my orders gets cancelled I will survive.

Anonymous said...

Ordered right after upload (2 FTB wilds), and order is still processing. Got my gift card this morning but still no sign of shipping. I've also been receiving the updates on shipping delays via email. When I live chatted yesterday, they said "rest assured, the order was successful" . Who knows... I'm worried though! I just want my bras!

Anonymous said...

Bonus that the gift card is in US dollars....equal to $28.07 CAD at checkout!

Dani said...

I received a shipping notice late Friday night (showing item had shipped in the afternoon). Shipping was upgraded to two days, even though I get it in two days with standard shipping anyway. Overnight I received the gift card. I didn't feel it was necessary so I totally appreciate it! A very nice surprise.

It's nice to see most people on this blog are being pretty easy-going about this. I was reading another board and it pains me to see people still complaining or feel like they're entitled to the gift card. They're just workout clothes. Life was not impacted by getting it a few days late. And even if your order was cancelled....disappointing yes, but this truly can't be that big of a deal in the grand scheme of your life??

Anonymous said...

I ordered the camo CRB and inkwell iplux WUCs on Tuesday around 7 am EST. I got an email on Thursday with a shipping update stating that I would receive a shipping confirmation within 48 hours. It's now 1:20 pm EST on Saturday and I still haven't received shipping confirmation but I did get an email with a gift card this morning around 5 am so I'm happy about that. The expedited shipping will be nice too. I hope I still get these two items though. If I don't it's not the end of the world and I won't be posting a nasty gram to the lulu fb page like some people have. It's only workout clothes folks. Some people don't know where their next meal is coming from so chill out chicas.

Anonymous said...

Received a gift card and notification my order has shipped! Yay!!

Anonymous said...

I got the gift card, but still no shipping confirmation. Really hope to get my FTB Wild camo bra! I wish they'd let me know soon, so if my order is cancelled I can start hitting up stores to see if anyone has any left. I prefer to order online to save on transit costs (and also a little on tax, as they change the state tax rate for online orders versus the higher city tax I pay in the stores), but I have several different stores I can go to if necessary.

Lindsay Harris said...

Got my order shipped notice yesterday and the gift card this morning. Really nice gesture from the company.

Anonymous said...

2 orders...one has shipped, the other is still processing and I got my $25 gift card :) They were not any of the hot items so I think I'm safe. Now we will probably crash the site again with all of us using our gift cards! ha!

Anonymous said...

I placed two orders on Tuesday. Got shipping confirmation and an ecard. Check your junk mail because that's where I found mine.

I talked to the GEC this morning and the Ed said that anyone who ordered anything from Monday-Thursday would receive and ecard for the inconvience. They have also upgraded the standard shipping to express which is 2-3 business days.

Very happy with the ecard and I think Lululemon is doing right by giving us a little something for their mistake. Cudos to Lulu

Anonymous said...

Did you check your junk mail? That's where I found mine!!

Tara said...

I ordered a size 4 Beachscape WUP and the Milky Way WUP right at 10PM and still no shipping confirmation. Did get a gift card though! :)

Miffy316 said...

Received a gift card but no shipping confirmation yet(ordered a black camo CRB). I hope it is not sold out.

Lindsay Harris said...

Got my order shipped notice yesterday and the gift card this morning. Really nice gesture from the company.

sisi80 said...

I called today because I got worried when a heard of some getting cancellation notices. I would be very surprised if I got a cancellation because I literally bought my stuff within 5 minutes of the upload. Anyway, the educator told me if I were to have my order cancelled I would've most likely gotten the message by now. She said to just keep checking my email for shipping confirmation. I also received the $25 gift card. Nice move!!!

ceburke said...

Got my shipping confirmation last night at 7:30 p.m. Tracking shows my parcel was already through 4 checkpoints by then. Got an eGift card too.

Anonymous said...

I ordered the beachscape wup got the gift card last night about midnight and shipping confirmation this morning about 9:15am PST... interesting though I also ordered a blk camo racerback minutes later and I don't have shipping on that one yet and it's still available on their site.

Anonymous said...

No gift card for me,either. I placed two orders on Monday right after the upload and both are still processing. I don't want to sound like I think I'm entitled but for what I pay for the clothing I expect more. Also how are they determining who gets a gift card??

Harte said...

I placed two orders Monday night the second one now says shipped but not expedited. The first order still says processing. But no gift card and no emails about it!!

Anonymous said...

Ordered Monday evening, received shipping notice and gift card.

--- I am not assuming I know where Lululemon receives their items for distribution, nor that I know how far in advance they have items before they are uploaded..... There is a truckers protest in Vancouver so containers have not been delivered to local businesses in about a month. I have no clue if ALL online orders come com their Burnaby warehouse, but I imagine if the protest goes much longer we will see a slow down for sure. I've definitely noticed other local businesses not getting product replenished.

Anonymous said...

Ordered Monday night, Beachscape and Milky Way WUP in 6, shipped express yesterday, will arrive to Edmonton on Tuesday. Got $25 waiting for me this am.
Frustrated with PayPal frozen funds because of lll and the sneaky dress upload last night though. No response from lll so far.

Anonymous said...

I received a gift card, much to my surprise - I was happy to just wait for my order, but it is a nice gesture. Order still says processing, so it may never turn up… :)

Christina said...

I got an email last night around 1 am notifying me of a gift card. And at about 12pm today I got my first shipping notice! I ordered the Beachscape and Milky Way WU, and Camo Free to Be Wild, Petite Fleur WUC... very naughty. Those are all shipped! Wahoo! Stressful ordering! I thought for sure since those were hot items, I would get a cancelation notice. I placed two more small orders for little items that still say "processing".

I hope this doesn't happen with Mondays upload- If there even is one!

MB. said...

Shout out to all of you reasonable ladies/gents that arent raising hell over a few days late order :)

Nice touch of lulu with the GC, though. Good to show they care.

Side note: what other company has as many IT problems as lulu? Serious question. Sea Wheeze, uploads every week, etc.

Anonymous said...

I got a shipping confirmation but no gift card.

Amy K said...

I ordered Monday at midnight EST. I checked earlier this morning and it still said my status was being processed. I received the gift card a well.
I just got an email saying my order was processed and is being shipped. It is being shipped 2day express (free of charge) and should be here Tuesday.
So I'd say, hang in there. I think they are really working hard to get this issue remedied. I think most people should get shipping info within the next 24hrs.
It is nice they gave us gift cards and are shipping it express. At least their is some sort of customer service happening at the higher level. Now if only they would listen to us about the gussetts, materials, and bringing back staple valued designs.

Anonymous said...

I'm actually very happy with the way Lululemon handled this. They actually made me feel like they care about my large amount of money I spend wearing their products. They sent me a $25 gift card along with just got my shipping notice my size 4 beachscape wonder unders shipped. Between this and the recent designs, I feel they are headed back to their roots and what made me love the brand in the first place.
I did email them though Facebook as I was afraid I was going to have to resort to evilbay to get my beachscape wonder under at a ridiculous price but don't. I order though within the first 5 minutes of the upload.

Anonymous said...

Purchased 2 WUC in not so petite in 2 separate orders. Received a $25 GC last night, just received an email about my 1st order being shipped by Fedex 2-day (I always choose free shipping, which takes a week) so my order is expected to arrive the same day it would had their not been a glitch. I think LL went above and beyond trying to make things right considering I never saw the delay as a big deal. I mean it's workout clothing, not prescription drugs..

Christie said...

Exactly the same here.

Anonymous said...

I got my shipping notification last night and my Paypal account says Completed now instead of Processing. I as well received a $25 gift card this morning. That was for my large order for $350. Then I had put a second order in for the "Here to there tank" and I received confirmation from Paypal...actually twice that I had authorized payments to LLL but I haven't received any confirmation of that order going through. I'm also worried I was charged twice. I emailed a GC twice and haven't heard back as of yet but I'm sure they are being bombarded. Is there anything I can do to make sure my bank isn't charged twice?? Should I contact Paypal or my bank?? Has this ever happened to someone before where their order has gone through twice and been charged twice??

Anonymous said...

I am still fuming from the dress repricing. Bet they were suppose to be $128 but since they went so fast on line for $198 Lulu went with the higher price. I've seen equivalents around. I will probably just send them back (both black and grey)...if they come.

LD said...

Update: gift card received last night and 12 hrs later I just received notification that my order shipped! Looks like it's standard FedEx, but I'm in the LA area so 2 day shipping wouldn't matter.

Anonymous said...

hahahaha what a mess! it's lululemess
:D

Anonymous said...

My gift card was in my junk mail so make sure you check that. Placed 2 orders shortly after 10pm PS on Monday. Shipping notification received this morning!

Anonymous said...

did anybody claim/get a refund for the 'here to there' dress? online it was $198 and in the stores apparently it was $128.

Anonymous said...

GC. No shipping confirmation yet...

Lisa said...

I placed 2 orders: one around 10 Monday night ( camo F2BW and the camo pacesetter ) and one at 5:30 Tuesday morning ( black tech mesh tight and fatigue flip your dog LS). I received a gift card yesterday, my orders are still "processing" but the pending payment to lulu on my CC has been removed and there is no charge on my CC. I wonder if my orders were cancelled.

Anonymous said...

Has anyone tried to use their gift card? I've heard it's a scam! �� Thoughts?

Stephanie said...

I ordered the Milky Way wunder under pants Monday night and a Nice Asana jacket on Tuesday. Got an email this morning that my Monday night order has been cancelled then a $25 gift card. No shipping notice on my Tuesday order yet.

Anonymous said...

I ordered the dress and the peplum tank. Got an email this morning saying my order was cancelled. Received a gift card.

Anonymous said...

I still haven't gotten any word on shipping or cancellation, but I got a gift card this morning. Should I just assume that means my order is cancelled? I really hope not.

Anonymous said...

I ordered the dress in 2 sizes. I received the gift card but no shipping notices. If I do not receive a shipping notice in the next few days, I will cancel my order.

Anonymous said...

I ordered another pair of Tech Mesh pants, free to be *wild and a vinyasa.
I received a e-gift card this morning and also shipping/tracking confirmation an hour later.

Anonymous said...

One order from Monday night has shipped, that was a sz 6 black camo CRB and a fatigue green shirt for hubby. Tuesday morning order for a FTB wild black bra sz 8 is still processing, and my Thursday order of a lullaby Elevate tank and fatigue studio crops shipped today as well.

I got a $25 gift card, so that's nice. If the bra order cancels, so be it. It's cute but not a must-have for me.

I'm surprised this didn't happen the week the Milky Way and black camo WUCs uploaded, that was pretty hectic too.

Anonymous said...

Same as 9:11, I ordered the dress in both colors - in size 6. Got the giftcard, but no shipping or cancellation notices. I am wondering if the price adjustment of the dress is causing further delay?

Anonymous said...

Ordered wuc in petit fleur on Monday. No shipping notice yet, but I did get a $25 GC this morning. I think it was a really nice touch and I'm grateful for it. I saw some of the horrible comments on Facebook. I am really appalled at some people and their entitled attitudes. Customer service reps are not at fault here - it's a site issue on the back end.

I'm annoyed but there are bigger issues in the world than yoga pants.

Anonymous said...

I contacted GEC because my order was still "processing" they said if it is still processing, it has not been cancelled. & they are working on it!

Anonymous said...

I ordered a very light flare flow y bra on Tuesday morning (did not even order anything from the "new" section).
I received a 25$ gift card & shipping confirmation (with free Fedex 2 day shipping). My order should be here by Tuesday @ 8 pm.

When I place an order on a Tuesday (with free shipping), I generally only receive the item by 9:00 am the next Monday.
So I essentially received a gift card for waiting an extra day to receive my item.
Very, very, very happy camper over here :)

Anonymous said...

I received a $25 gift card and my order shipped :)

Anonymous said...

I had wup's in beachscape and Milky Way, in my cart, for less than five minutes at about 10:15PM Monday night...went to pay and they were sold out from underneath me! I've never experienced that before - once in the shopping cart I've always had to time to "shop" and then make the purchase. I was bummed. Tuesday I went to my local store and was able to get the beachscape - only pair they had left too. I really wanted the Milky Way pants though :(

Anonymous said...

ended up going into lll after lunch with a friend and picked up my PS in camo (4T) -still don't know if the one i ordered will ever show up, if it does i'll just return it or offer it up here as well.

Anonymous said...

I also ordered the Sz 6 WUP in beachscape and milky way. I got a shipping confirmation this morning :)

Princess Ellie said...

My size 6 Beachscape pants Shipped!! With expidited shipping!! Super happy and I also recieved my gift card too! Thank you LLA for giving us updates on this matter. I know Lululemon is not always forthcoming with information and this has helped me be informed and not have to call and sit on hold while I wait for an answer want to hear. I am appreciative that they made an effort for their customers happiness in the form of a Gift certificate and wish that this would happen more often when mistakes are made.

Anonymous said...

I posted earlier today - around 1:30 EST - I have since received an email that my order shipped with two day shipping.

Tornadogirl said...

I placed two orders for the black camp CRB because I ordered the size 12 and then decided to order a size 10 just in case the 12 was too big. I received confirmation emails last night with expedited shipping on both and the $25 e-gift card was sent shortly after that.

I have to give Lulu credit for trying to do the right thing this time around though I do feel badly for the people that ordered and then had their order cancelled.

Anonymous said...

it looks like the camo skirt in T is avail in all sizes on the lll website - us side - no need to resort to 125+ dollars on ebay just yet!

Anonymous said...

I didn't order anything this past upload......LOL....maybe I should ask for a GC for not placing an order!? haha!

Anonymous said...

I wonder if the people that placed multiple orders will get multiple gift cards?

Unknown said...

I ordered at 2:00 A.M. EST Tuesday, and I ordered sz 10 beachscape WUP and sz 10 milky way WUP. This morning I rec'd the $25 gift card, and then I rec'd a cancellation notice. So disappointed. I have gone to the LL stores here every day, and our region has not yet rec'd the beachscape. I was able to buy the sz 10 milky way WUP. I'm not sure if they are going to make that many beachscape WUP and I'm tempted to go ahead and buy them on Ebay. We have two LL stores here in Cincinnati - about ten minutes from each other. If any Cincinnati people are reading, Kenwood has every size of the Free to be Wild bra - in the creamsicle, black camo and Tonka(?) stripe. I bought the size 10 in each one of those, so there may not be a size 10??? I was there about 4:00 P.M. today. Also, they still have Milky Way WUP. I have to tell you, I have bought online from so many retailers, and this is the first time that I have had something like this happen. I have just recently become a LL Addict, so this type of stuff is really strange to me. I have become a stalker. That is really strange too.

Anonymous said...

Not a scam...I used my GC in store today :) nice gesture from lululemon

Anonymous said...

The first part of my order (I placed mon night) is on its way and I got the gift card :) Very upset I just heard back through email my second order there is no record of :( But it shows up in Paypal so they said I have to provide them with the info and they'll take care of it. Unfortunately the "Here and There tank" in black size 4 is now out of stock! I did get it in white size 4 from a store yesterday but realllllly wanted it in black!! If anyone would Angel the black size 4 or even do a trade for the white I would be forever grateful. I'm also looking for milky way crops or pants size 6 if anyone has these. I'd be more than happy to Angel anything back. Our Ontario stores are stacked with everything camo right now!! I've bought one of everything so I'd be more than happy to repay the favor :) Email: elisa_vincent@hotmail.com

Anonymous said...

I placed 4 orders - 2 Canadian, 2 US - the US orders were identical as I didn't get a confirmation the first time around so sent in another order about 6 hours later (FTB Wild bras).
I have now received 3 shipping notices, and am just waiting for one more for the last US order. 2 shipping notices came last night and 5 hours later 2 emails for GC's - so total $50.
They did tell me in a FB message that I would still get my orders in the normal time but the tracking per FedEx says it will arrive Tuesday at 8pm which is at the very least one day late - my orders sometimes arrive on Fridays, and definitely by 8am Monday morning.

Jess B said...

I ordered Beachscape WUP Monday night- I was a little late to the game- 11:25 mountain time. Got my e-gift card and I just 20 minutes ago got a shipping confirmation!

I honestly feel Lulu has handled this really well-and it's clothing. We aren't late in getting shipments of medical supplies. I get it, it's frustrating, but everyone losing their ever living MINDS over athletic clothing? We should all be grateful that we have money to spend on such things and that Lulu has dropped some awesome product.

And I would feel this way even if my order was canceled. Sh!t happens. Lulu in my book has done a good job.

Anonymous said...

I got an email saying I am getting a $25 giftcard this a.m. I just got a shipping order 20 minutes ago. I only had ordered a pair of Surge shorts for my hubby on Tuesday, and they were suppose to come Thursday. I wasn't in any hurry since they were for him, ha ha! I did wonder if I would have to re-order, but was out of town til a little bit ago and thought I'd deal with it all when I got home. I thought it was good of them to give me the giftcard.

I'm so sorry about you guys who had orders cancelled. I hope they figure out what is going wrong before Monday's upload. Very frustrating for everyone!

On the other hand, it's just clothes and not something serious like health insurance. The ACA websites are still horrible in the US. People thinking they have coverage, having surgery and finding out they weren't covered, people unable to cancel policies because they got new jobs with insurance that kicked in, and people no longer able to see their same doctors or go to the hospital of their choice. Out here in WA, Children's Hospital has been completely excluded from insurance provided by the exchanges. Chronically ill kids who always went there no longer can. Children's is suing the state to get that changed. Harborview, our state's only Level 1 Trauma Center is out of network for some of the exchanges and not covered at all as well. Insurance bought on the exchanges pay absolutely nothing for providers seen out of network (most plans use to cover a percentage, usually 80%) of providers outside of the plan.

So does this situation with Lulu suck? Yes. Is it sad and difficult not to get what you deeply desired. You bet! But in the grand scheme of things, there are some people truly suffering about bigger things with huger consequences. So please take your moment to mourn your Lulu loss, but please don't let it be greater than what it was. Sorry if I sound preachy, I just wanted to put my 2 cents in. Thanks!

Anonymous said...

I love you guys! Nobody is too bent our of shape for what happened. Lulu's constant screw-ups are making us all better people able to separate first world problems from real problems. We are all being gifted with patience! Yay us! ;). Hugs to you all!

Anonymous said...

i've received a couple of notices that they were having trouble, then got the gift card, then got the shipping notification today (i am on east coast and got the message at about 2 PM), and it looks like it's expedited. i wasn't even mad about the delay, but will gladly take the treats!
i ordered the lullaby vinyasa, the cadet wee stripe tracker shorts, and the gray tuck and flow or whatever it's called, so nothing super high-demand. hope all of you enjoy your gift cards!

Anonymous said...

I ordered the peplum tank and camo CRB. I got shipping notification yesterday and the gift card this morning.

Anonymous said...

My order just now shipped - confirmation at 8:14pm Pacific time tonight. Though I did get the gift card, they did not upgrade the shipping, and the order was $600+... not sure how they decided which orders they expedited. Oh well, at least it wasn't cancelled!

I called GEC and asked them why I was charged $198 for the dress instead of the $128 it was sold for in stores, and I was told to hang on for a call over the weekend where they would "reach out to me" to refund the difference. So, I wait.

Anonymous said...

More east coast bias from LLL. Ordered late Monday / early Tuesday morning and did not get a shipping notice until AFTER my 48 hour window passed. I contacted the GEC multiple times this past week and did get a gift card. However, I am still owed a refund of my expedited shipping charges, since everyone is now getting FREE expedited shipping. The GEC said that they have to wait until the order ships to credit those charges. One of my items was canceled even though it was showing as IN STOCK shortly before my order actually shipped. Clearly, I also received confirmation that it was in stock immediately after placing the original order, but customers cannot count on anything but trouble from this company. LLL fails again. They are simply untrustworthy and very unprofessional, but it will not be the last time. LLL will not be compelled to improve their service as long as issues like these result in the customer base placing multiple orders for the same items imo. By the time my order is delivered, it will have been almost two weeks worth of waiting. NOT worth it.

Anonymous said...

I am so bummed. I got a $25 gift card which is great, but they cancelled my order. I had ordered the FTB wild size 8 in camo.

Anonymous said...

Happened to me too. Confirmed items were NOT shipped even though lululemon confirmed by email that the items were IN STOCK. Why? Because they fulfilled orders placed AFTER I placed mine -- Thursday & Friday orders were fulfilled BEFORE Monday & Tuesday orders. My order was placed on Monday, the missing items were still in stock on Saturday afternoon. But, my Monday order did not get fulfilled until late Saturday night. Terrible customer service and down right incompetence.

Kimberly said...

I have a pair size 6 if you're interested? Kikhaly@gmail.com

Anonymous said...

I posted a comment yesterday, so I'm not sure if I did something incorrectly, but I'm going to try again. I ordered two pairs of LL WUP pants - milky way and beachscape -size 10. Tuesday morning around 2:00 A.M. EST. Those were the only sizes left. I rec'd e-mails confirming the order. I rec'd the e-mail that their had been a glitch in the system, but my order was still being processed. Yesterday morning I rec'd a $25 gift card, and right behind that I rec'd a cancellation notice. I'm very disappointed. I would certainly be happy if I had rec'd the $25 gift card and a shipping notice. If you get $25 plus your goods, then you are happy. In addition, I have been going to my local LL stores everyday since the ordering problem was discovered (concern that my order would not go through) - on the hunt. No beachscapes. I was able to buy the MW WUP. No beachscapes have arrived in Cincinnati yet (as of yesterday). Cincinnati Kenwood store has the Free to be Wild tops in creamsicle, black camo, and Tonka stripe - all sizes - except maybe 10 because that is what I bought for myself. I love these bras. Not as supportive as my TATA Tamers, and my girls are kind of scrunched up in what my husband would say is sexy, but I love the bra back so much that I'm willing for a little scrunched up effect. I have also had two more orders cancelled yesterday - these were orders placed for the Bali Breeze WUC - they would briefly come up as available, and when they did, I placed the order. Within an hour, both orders were cancelled. I have also noticed that LL is not adding things to the site during the week. In the past, if some jackets would come back in stock, they would add those. This week no new items have been added in the jacket section.

Jennifer @ Running on Lentils said...

Interesting...got my 2 shipping confirmations last night. One said the antidote vinyasa was canceled because it's no longer available, but it's still available on the website! I'm not going to call GEC or re-order. Maybe it's a sign that I should save my money ;-)

RanaLC said...

thanks everyone re: gift card! i actually thought it was spam and nearly deleted it!!! lol

Anonymous said...

I just got my shipping confirmation - my black camo CRB and fatigue scuba will be here by tuesday - only one day later than usual - with a $25 USD gift card to boot. Not bad, I'm pretty happy :)

LuluAddict said...

I got one shipping confirmation email for my Monday order but did not get an email for my Wednesday order. I just went into the Track My Order feature on the website and saw that the second order shipped, too.

LuluAddict said...

@ anon 3:32 pm - from what I can tell people are only getting one gift card no matter how many orders were placed.

LuluAddict said...

@ anon 3:32 pm - from what I can tell people are only getting one gift card no matter how many orders were placed.

Anonymous said...

Follow up on the dress snafu with the big price difference between the store and online. I reached out to and online GEC and expressed my frustration with the situation. The conversation went like this: "I can understand your frustration. We recognize that there was a pricing issue. Individuals that purchased the Here To There Dress at the higher price are in the process of being refunded the difference." She went on to take my order number and immediately processed the refund of the difference! Go Lulu! You are heading in the general right direction. Keep it up!

Anonymous said...

March 22, 2014 at 5:08 PM
Yep!! Everyone breatheeeeee. It's the yogi way. Yes they messed up, but people need to realize this anger is about clothes. Be thankful you're in a position to pay $90+ for yoga pants. There are a lot less fortunate in the world.

Anonymous said...

I still have 3 orders in the processing state and no gift card. I have checked my junk mail. I got one email saying I would receive my shipping confirmation in 48 hours but I have not.

Anonymous said...

Just an FYI you cannot use your gift card with PayPal. At least not on a mobile device.

kilo whiskey said...

Did Kenwood have all sizes in the Milky Way WUP? It is my local store but a 1.5 hour drive :(

kilo whiskey said...

Athleta is just a few doors down from LLL and has crops the exact color as the Bali Breeze so they will match your other pieces.... And they are cheaper.

Anonymous said...

I didn't order anything in that upload. It's a strange situation to me, what happened with this snafu. I would wager, however, that there is not another brand that goes through the level of demand (on-line, all at once) that is even comparable to LLL (only Ticketmaster comes to mind). Yes, LLL should know how to handle it, but who knows what's going on behind the scenes. Sucks if your order got cancelled but quite nice that they did gift cards and expedited shipping.

I don't read the FB pages but people being nasty is not cool. At least most people on LLA's blog have it in perspective. Fully agreed, for anyone being angry, there are more important things and it's just clothes! LLL is always making something new and desirable (on a streak lately. anyway).

Anonymous said...

A funny "annoying" update to my orders. I live in Seattle so I always get my orders in 1-day with the regular free shipping. They upgraded all of my orders from last Monday to 2-day shipping. My orders shipped yesterday and I just checked the tracking... they were in Seattle this morning and now tonight they are in Tennessee!!

Now, instead of getting them tomorrow, I won't get them until Tues. Why in the world would they leave the Seattle Fedex hub and go to Tennessee only to have to come back to Seattle??

Anonymous said...

I have recieved my shipping confirmation. But no GC? I have double checked my junk mail. I hate to call & complain, however I feel that I should be receiving one. Anyone else is this situation?

Anonymous said...

I ordered a Free To Be Wild bra in size 4, 6, and 8. The 8 was camo, the other two were black.

I also ordered the Carry and Go II Pant in Black Telemark, size 6 because they seem like they might be loose/stretchy.

All the updates on the snafu went to my gmail spam folder, as well as the eGift card. The GC was sent on March 22. Later on that day I received the shipping confirmation and luckily it looks like everything I ordered is coming!

I think Lulu handled the situation the best way possible. Since I did not receive the notifications, I used the live help option an the associate was very professional.

One detail: My fiance is a senior UI engineer and he read your post. He says it makes sense but you got it backwards--it is the back end that would be load-balanced. Regardless, I'm glad I'm getting my order and appreciate the $25 GC gesture. I feel bad for the people that got their orders canceled, however I think we can all agree that we are pretty fortunate to be chatting about non-essential clothing purchases on social media. Hopefully Lululemon continues to stay on track and keeps improving the company. :)

Jiji said...

I'm in west coast and ordered past 10pm Monday. Ordered black camo crb, ftb wild bras in black & antidote, scuba ii in denim, and lullaby vinyasa. It's funny I received the $25 gc email on 22nd midnight. Then I received shipping confirmation on 23rd morning 9:30am. It's funny how LLL didn't say what the gc was for. Also, if I hadn't known through LLA blog I wouldn't have known everyone was experiencing the same shipping delays. I'm glad for the gc but sorry for those who's order got cancelled.
Anon@March22, 5:08pm, thanks for the reality check. ITA with what you're saying...

Harte said...

I live in Southern California and the only order that has shipped is also in Tennessee !

Sky Risher said...

2 orders last monday upload night. as of 2/22 one larger order shipped (not so petite fleur WUC, camo wild bra and a headband), then second order of just a black camo CRB (relly want) still in processing status as if 2/23. will be calling LLL about 2nd CRB order to see if will be shipped. 2/22 rcvd LLL gift card...but really wanted that CRB...so off to stores. Bummed as was in store that had it and passed because I ordered and unaware at time order had not shipped. URGH!!! Again, will find out if black camo cancelled or to shipped tomorrow based on GEC feedback. But getting rest of order Tues.

Anonymous said...

@Jiji
Once you click on the gift card link and enter your email adrress, you would have seen their apology for not meeting their shipment commitment and hence, the gift card as an olive branch.

@Anon in Seattle - 6:35pm
I think lulu just streamlined all shipping to go to the Tennesse hub for this particular 2 day service. It's just too complicated or maybe more time consuming to have them separated, like their usual shipping. I'm on the west coast and was surprised to see my package heading that way too. But kudos to lulu for handling this huge nightmare in a very professional manner.

@anon 7:13 pm with shipping but no gc.
I know that that the giftcards are only issued to those who ordered during a certain time frame of the upload. Maybe you ordered past the "giftcard window"?

Cheers to all and here's to hoping that tonight's "upload, ordering and shipment" will be back to normal! (Or at least "normal" for us!)

Anonymous said...

Ordered a black camo CRB, Not-So-Petite-Fleur WUCs, and two colors of Tech Mesh Tights.

Finally just got an email that my CRB and WUCs have shipped, but my Tech Mesh Tights are canceled :(

My shipping was not upgraded.

Kinda ticked in a #firstworldproblems way cuz I was in a store with a full stock of Tech Mesh Tights last Wednesday, before I knew about the shipping problems, and didn't buy any.

Anonymous said...

I received the gift card on Saturday, and 9:17 my gift card did have and apology for the shipping commitment. I think that is a nice gesture.
I am in the east coast and my shipment will only be one day later than the usual, lulu did the best they could regarding this situation.
I think the website is all screwed up and not matching up with what is actually in stock.
I will wait a bit before ordering again from the website, I am pretty sure they are still ironing out whatever IT chaos went down last week. The complaining is really getting out of hand here and on the FB pages.


M

Anonymous said...

I commented last night about receiving my shipping confirmation but not receiving the GC. I ordered early Monday morning & have spoken with Lulu about the GC it all is noted on my account that I was to receive one. I have since been put thru to CashStar twice to have the GC resent. No Luck! Help!! Anyone else supposed to receive a GC but hasn't? I can't be the only one can I?

Unknown said...

To Kilo Whiskey - Kenwood had them in the cubicles - in the 4/6 cubicle and in the 10 cubicle. Call them and ask - they are really nice, and they will go and look for you. And they had those on Saturday, so be sure to call before you go! I'll check out Athleta for the BB crops - didn't know they had those. So that will be great alternative. Thank you! I went to Ebay, and I purchased the beachscape WUP. I was so bummed about my order being cancelled, and I just can't continue stalking the stores and the site! It probably saves me money in the long run. :)

kilo whiskey said...

Thanks! I know I will be down there next week due to an appointment but I don't know if I will go this week. I got the crops but it is going to be cold here for awhile....

Let me know if you want me to check the store next week for you for any items. Will be near Kenwood and Hyde park. Kilowhiskey111@gmail.com

kilo whiskey said...

Thanks! Kenwood peeps have a log of what is coming in for the week. If you can get the right person on the phone they will spill the beans :)

Anonymous said...

You guys are all happy with a $25 Gift Card. Really? WTH can you buy with that? A pair of socks? You can't even buy a tank. Lulu really has you brainwashed if you think a $25 GC is fair compensation for all the orders that were screwed up and missed opportunities of not buying it in the store because we thought we ordered online and now everything is sold out both in store and online. Plus I don't believe they processed the orders fairly. If the order was confirmed on Tuesday night, why is it later no longer available for those with confirmed orders. Lulu can keep their pissy $25 GC and I will spend my $$ with a retailer who knows how to run a proper e-commerce site. And I can't stand the righteous messages they are blanketing their customers with - even talking to those poor young idiotic GECs is painful. They spout the same lines to everyone and can't answer a single question outside of their scripted dialogue. It's been downhill for far too long.

Unknown said...

Kilo whiskey - I'm leaving for Grand Cayman Island on Thursday, so my LL shopping will be limited for a week. Haha! I'll still have access to the internet, but no stores. But hopefully, I won't be shopping on the internet - I'll be outside, and when I'm inside, I'll be exhausted from outside activities. Packed so many of my recent cute LL finds. So many pretty great colors in the CRB, my hotty hot skirt, free to be wild bras to wear under my CRB, my cute speed shorts! I'll e-mail you, and perhaps we can be on the lookout for each other's LL's lists considering we live in Ohio.

kilo whiskey said...

You stayed awake for the upload! Your outfits sound adorable. I hope that you have a wonderful time wearing them on your vacation! Let me know if you need anything. I should be down there next week.