The blog where lululemon fans discuss & feed their addiction. Your resource for photos, reviews, & lulu news since 2008.
Lulu Addict you don't need to post the following but I felt others should know how Lululemon is treating "guests"Just a warning to on-line customers of Lululemon. I placed an order for a zinfaldel gratitude wraps in size 6 & 8 and a heathered black in size 6 & 8. I had recently lost weight and wasn't sure what size I would need. Anyway, Lululemon in their ultimate wisdom decided that since I had bought "multiples" (1 of each size) I was an E-bay reseller and have now banned my on-line account. I am unable to make on-line purchases. The best part is I don't have an E-Bay account and GEC refuses to investigate this situation further. Apparently, their intel is correct. I am not sure where this leaves me since up until now I have been a LuLu addict and now I am completly disgusted with how they are treating me as a long time customer. I even offered to return the wraps to the on-line store. No dice. As far is Lululemon is concerned this issue is resolved. They told me I am welcome to shop in store but I am not welcome to make on-line purchases. Sadly, shopping in store is not an option at this point in time as my husband is battling cancer and I have no time to go to a store to shop. These wraps were meant to be a treat after such a crappy year of hanging out in hospitals. Honestly, I couldn't believe that I was "lucky" enough to be able to order them before they sold out.Anyway, this has turned in to more of a rant than I intended and I basically wanted to put it out there so that someone else doesn't end up with the same issues.
Anyone having trouble with their order from last night? I ordered right after the upload and it's still in processing status.
All these angel blue swiftlys look so pretty. I've never tried one before, are they very see-through? Are they really as delicate as the reviews say?
Is the pink Keepin' It Cozy Ear Warmer released yet? I haven't seen it in the store, nor online.
OT: I know some people here like a few of underarmour's things; if you're on Zulily, they have underarm our right now and it seems like a decent selection if you know what you like and know your size. http://www.zulily.com/e/under-armour-women-64178.html?ns=ns_010381608#pid_4904015
Any inkling whether the striped crops or brisk bloom WUPs are coming to us this wed night upload? Anyone spot either in North American store product notifications?
@ anon 4:10 pm - Unfortunately ordering multiples across sizes and colors will sometimes get you flagged as a reseller. I wonder if they think you might resell on kijiji or somewhere since you don't have an ebay account.
Anonymous 4:10. The same exact thing happened to me. I was ordering multiple sizes because I had lost weight and got Banned from shopping online. Too bad for lulu because I spent thousands and thousands a year on their gear. The actually told me they had a order review committee that goes through everything to find these types of situations.
wow I had no idea that they were against that I thought the reason everything sold out online was because the allowed that- hum interesting!!! I've never bought multiples and now I definitely won't ;), btw sorry for your unfortunate situation that sucks rotten eggs for sure!
I would call back to the GEC and tell them exactly what you wrote here. There is no crime in ordering different sizes of an anticipated item that sells out in 5 minutes when you are unsure of the fit. Let them know the struggle you are experiencing in your life and how important this wrap was to you. Finding a sense of comfort in buying Lululemon clothes is important to a lot of us and should be to Lulu as well.I wish you many blessings.
@4:10 that is really crappy but at the same time it's nice lulu is trying to do something about resalers. I don't understand why they wouldn't allow you to return them through post to "prove" that you weren't resaling them and clear your account.
Does anyone know if the US has gotten the Weekend Warrior bag in deep Zinfandel online ?
@anon4:10 this is such BS. I came imagine how frustrating that must be as a loyal customer who doesn't have past purchase activity in buying multiples. I buy multiples because the scubas can be so inconsistent (well... All their clothing). I always try on several of an item as I've found they can be VERY different. I'm so sorry this happened to you, and the best of wishes to your husband. I'm outraged by this... Afterall you weren't even buying multiples of the same size... It's pretty obvious what your intentions were. Why can't they see that?
@ anon 4:10 - My account got banned at one point as well (though I've since been able to register a new one with a different email since I moved and changed ISP's)...I never really investigated the situation, but I suppose I was sometimes buying multiples of things (either as gifts or because I wanted to try 2 different sizes). I am also definitely not a eBay reseller. Just a tip for you, if you're still wanting to order online - use a different email address and check out with PayPal. Worked for me.
Anon. @4:10... Wow ! You have all my support... Lululemon is just full of sh*t sometimes ! I also often buy 2 different sizes as they are so inconsistent on sizing ! Sending you lots of positive energy and prayers for your husband. Been thru that with a family member....
Does anyone know when we can expect another update to WMTM? I'm sorry to hear a good LuLuLemon customer got banned from online ordering. I can tell you that I knew of a woman who had been stocking LuLulemon at her studio and didn't do a very good job of ordering the sizes her studio's clients wore and ended up with sizes that wouldn't sell. She tried to put them on ebay and Lulu caught her. Not pretty. She had to take them off of ebay immediately and was no longer permitted to stock LuLu clothing. I know that is slightly different than what has happened to this poor customer, but they are a fussy company. Let's hope new management changes will mean better customer service, vast quality improvements, and no more tasteless window displays that try to be cheeky, but are simply offensive.
This should be brought to the lululemon Facebook page. In addition to ordering multiple sizes because of inconsistencies, I also order multiples for pattern placement with items like florals or stripes. I have several friends that do the same. Please post something on the Facebook page. If you're unable to I may consider it.... They need to know that all kinds of people, not just eBay sellers, purchase multiples from time to time.
To the person who asked me about watermarking the photos here, it's a blog-scraping preventative, not me trying to grab credit for other people's photos.
@ anon 9:12 pm - Strategic Partner stores agree not to resell on ebay when they sign up for the program. I know I've bought from a few studios before on ebay. Most of them go to great pains to hide who they are.
Anon@4:10, I am so sorry to hear about what's going on with you. I hope that you have some close friends and family you can rely on for good support. You are truly in my thoughts and prayers.Ivivva upload is up now, and they have some really cute stuff. The rulu pique rhythmic tight looks like the coco material everyone keeps raving about. I'm tempted to buy the black and white stripe Practice Ready LS, but I think I want to wait and see what tomorrow's upload looks like. Yesterday, I hesitated on ordering that Pink In A Flash skirt, and my decision to sleep on it was a mistake as they were all sold out of my size when I woke up at 5 a.m. PST. By this afternoon, it was like they never existed--all the sizes were gone!
They knew the rules before they purchased them. It's a little different when you purchase them for yourself. A long time ago when the ugly tata tamers went on sale, I bought 10 of them at $29. Only because they were &29 and no one sees my sports bra. I'm surprised this didn't get tagged too.
The story is heartbreaking and in poor form for a large company who should be more concerned with the conditions of their China Sweatshops! I too have purchased multiples in the same item for myself and 3 daughters plus I have 2 sisters and we all wear similar products from lulu. If that happens to me I will just buy multiples in stores. There's always a way around it.
Their customer service is shocking. They run out of stuff and don't restock so what choice does a customer have but to order multiples to try? They need to give customers the benefit of the doubt rather than the other way around. Very disappointing.
People in here has criticized lululemon for doing nothing or not enough to prevent ebay resellers from stocking up on best sellers. Now when we learn they are indeed doing something to stop reselling on other online platforms, then lll is horrible with a terrible customer service.Sorry but ordering the same item in the same color in more than one size, should get anyone flagged. Not only you are preventing another person from getting that item in what's probably your "wrong size" but her right size, but also chances are, that you'll in fact end up reselling that on the Exchange, LBB, Ebay, etc. Some people are no members of those sites, have no stores in their cities/countries, and therefore, can only buy online directly from lululemon (or only want to do so.)I think is great that lululemon is acting. You can not expect this company to hire a PI to check on each suspicious client, whether they have online accounts to resell lulu items, do a follow-up to verify whether they do return online or in-store the "wrong size", etc. It is unfortunate that people who are not resellers will also be affected by this measure, but they have to admit that what they do is exactly what resellers also do! So what's lululemon got to do then? I'm sure resellers also got multiple accounts too, to get away with ordering the same items across multiple colors and sizes. So if someone is doing that, that person falls into the profile of a reseller, and is going to be flagged as such. You might not be guilty, but you are certainly making yourself a suspect. Simple.
@ anon 1:11 am - It's true, lululemon is dammed if they do and damned if they don't. It's more than just ordering two of an item that flags you. And they usually do connect it to ebay sales. However, they may be onto people who use kijiji or the big Facebook selling groups, too. They are also going to flag people who flip items on ebay for big $$ (think a $80 item marked up to over $300+ or more).
Great news as I'm not a reseller either. I've sold an item before on eBay and that's just because Lululemon has a 14 day return policy normally. If they would of taken my return, I would of returned it.
Anon, 1:11 am & LLA, I disagree with your assessment of the situation. It makes no sense that this original poster is restricted from buying online, however is “welcome” to shop in person. If lll wants to implement a policy to present resellers (which I support btw!), they need to make it consistent to both the online and in store experiences. Yes it’s great that they’re acting but they’re going about it the wrong way. Anon at 4:10 pm – Big hugs to you and your family during this difficult time. I agree you need to post this on the FB lulu page.
I'm so sorry about your situation, however I am happy that lulu is trying to do something about preventing re-sellers from getting all the product. I check my local kijiji fairly often for good deals and am absolutely shocked by how many people are trying to sell gratitude wraps for $200+ when there is still stock in the stores here. I actually had to laugh because someone posted an ad advising everyone that you could still get gratitude wraps in store for $118...kudos to her!
@ anon 7:19 am - disagree all you want but that is what they do when they match up orders from the website with flipper listings on ebay, they will ban the person from the on line store. I think their reasoning is they want to make it a little more effort for the reseller.
@ anon 7:07 am - I hear you on the 14 day return window pushing many people to recoup their loss on ebay - we all do it. I think it's people who ask astronomical prices that will be flagged, particularly on hot items.
@ 1:11 I agree with some of your points, but you are completely disregarding lulu's scarcity business model. People want clothes that fit properly, but when they sell out online so quickly and are often not available in stores (my store rarely has any of the hot items), what else are people supposed to do? Especially when the sizes vary so much. I wear a 2 in some things, a 4 in others and sometimes even to go up to a 6 for certain tops. Should I be expected to take a guess and only order one size, then simply be out of luck when it arrives and doesn't fit but has already sold out? The problem here is that lulu is highly encouraging people to buy multiple sizes in order to not miss out on an item while still getting one that fits. If the items weren't so scarce, people would be able to order one size, return it if it didn't fit and order another size. Of course, I totally agree the eBay seller asking big $$ should be flagged. But it doesn't take a PI. A single regular corporate employee could easily watch eBay and connect the offenders to their accounts.
Anon at 4:10, I'm so sorry for what you are going through right now. Best wishes to you and your husband. Please let us know if you post on Lulu's FB and if they rectify this problem.I often buy in multiple sizes if I am not sure if something will fit, and I buy loads of things in both a 4 and a 6, one for me and one for my mom. She loves my clothes and is delighted when we match. Lulu has an insane return policy - everywhere else I shop offers a bare minimum of 30-90 days, and Anthropologie will take things back forever. When I can't get things back to Lulu on time (almost always), I post them here or on Lulumum, or on eBay, for retail price or less.As suggested by another poster, I imagine you can get around this by creating a new account, but it is ridiculous that you would have to go to the trouble.
@ 1:11 I also agree with some of your points, but think that you further disregard the fact that Lulu, unlike other retailers (such as Athleta) refuses to do exchanges on items that you buy online. So, if you order a single item and it shows up and is the wrong size, your only option is to return that one and HOPE that they still have enough stock that you can order one in the proper size. Which, as we all know, is never going to be the case with the popular items. And, as we all know, Lulu sizing is hugely inconsistent across items. That forces most of us who have no access to stores and who are in-between sizes to order different sizes of the same item to make sure that we get what we want. Lulu can't fault the customer for being forced to resort to ordering multiple items in certain situations - its their own scarcity model and crappy customer service that forces the customer to have to do that.
Unbelievable!!! While I hate when people buy a ton of new product and sell it on eBay, it's within their right to do so. Once they purchase it , they can do whatever they want with it. Maybe instead of prohibiting people from shopping online, just make a reasonable limit if how many of the same product you can buy online at once? I swear if I get an email like that, I'm done! And I would definitely exhaust my options to fight it or let it be known to everyone how crappy their customer service is!!!
I'm a bit late to the party, but I just read about the problem with the multiples. I've ordered multiples of RSS on several occasions, especially the 2-way stretch and some CRB here and there, and I've always taken the extra back to the store. I wonder if they can see that return and see my shopping/return patterns because the return is linked to my order # when they scan my shipping documents. Or maybe it is because my sizes aren't the usually "hot" sizes (8-10) and they don't sell out as fast as the smaller 4-6 (the one time it's good to be bigger, though it is nice to be able to reach stuff on the higher shelves). I've not done multiple size ordering for big ticket hot items and I wonder if that is what the trip wire was, multiple colors, multiple sizes in the same, very popular, item. Though for some folks that is a reasonable purchase (as explained above).On one hand I'm glad LLL is doing something to corral the resellers, but I think they should insert some human logic and allow someone like the original poster above a remedy to rectify the situation. What she has proposed seems perfectly reasonable to me. I'm truly sorry this is happening at such a god-awful time for you. I wish you and your family all the best.
Thats a little ridiculous. Instead of criminalizing innocent people, just make a limit to how much you can add to your cart at once! I dont think that would be to difficult to do. And lulu makes the problem for themselves with their scarcity model. Plus my store doesnt get 1/2 the stuff they do online. While I hate when people buy up stuff and mark it up on ebay, I dont think lulu can control what you do with it after you buy it and also no one is forcing you to buy a marked up item on ebay or any other reselling group. I sometimes buy more than one size online especially with their pants because I dont know what size would fit best. Plus if they can track what I order, they should be able to see I returned the other size. If i get cut off from the online store, then it will be a permanent loss to them because Ill quit shopping there period.
For the poster who said online reseller ban should match in store ban and that it currently doesnt--youre wrong.I've been with the company, and stores watch for shoppers who may be resellers. Ive also seen an RD member get banned from the program and then a store after being suspected of being a reseller. Yes, it's rare, but it happens.
Very interesting 4:10. I feel for you for what's going on in your life and now this LLL customer service situation. I agree on the "damned if they do, damned if they don't" on surveying re-sellers. However, should multiples automatically get you flagged? Or is it just these coveted items like the Gratitude Wrap? When it comes to the whole sizing problem, how is it wrong that you did it for that reason and then actually will return 2 or 3 of the items, whether on-line or in store? And what IF one has never bought multiples before and WAS buying them as gifts or picking one up for a friend? Especially this time of year? I used to be a regular "supplier" to my friend when I shopped in store: "such and such CRB, when you're going can you get me one too?" and she would pay me back (and my one local store actually knows this but I've never had to provide my friend's name and address to prove it). What if I bought 4 in store? Does that get me flagged? I guess my understanding is (based on what I've read here) is that they have a "conclusive" case? Anyway, it's a sucky situation and if I was in your shoes, I'd be just as shocked. The only thing I've bought multiple of (like someone else) is bras and socks. I guess there's an understanding that you can never have too many bras or socks?! P.S. I do have an ebay account but I never sell anything! I only buy items (and never any LLL, actually). Phone and iPod cases, hydro flask.
The amount of GWs being offered in the lulu FB groups is absolutely ridiculous! In all four colors and all sizes, daily. And all of those wraps could easily be returned still, as the holidays extended return policy is still in place. So what's the excuse not to return it to lululemon?
Lulu has created this marked up reselling problem themselves with the scarce inventory, high turn over and limited return policy. Then in order to try to remedy a problem they really cant control and continue this way of business, they punish anyone who purchases multiples?? What a mess.
What I don't get is when you got flagged, you spoke to GEC, explained to them what you were trying to do and clearly you were trying to chose between two sizes only and not 'all' sizes. Then they should have the flexibility to take the flag off. Sorry I don't agree with 'damned if you do and damned if you don't". This in my opinion is clearly wrong. I agree on placing flags but the option for GEC to take the flags off should also be there. This is yet another example of the horrible CS at the GEC. As good as the product is the GEC is totally hell bent on sinking it. Any company, no matter how huge, when it is dependent on customers must be customer oriented and flexible or in GEC's case even half way polite.
I feel horrible for you to be banned from the online store Anonymous at 4:10. I actually feel your pain because I, too have supposedly been banned/shunned/treated like a criminal by the GEC. After inquiry as to why I couldn't process an order, I sold a SeaWheeze crb on eBay and that was my supposed purpose for being banned. Mind you, I have never, ever purchased anything with the intent of resale and have actually never purchased multiples in hopes of getting a different pattern placement, etc. I have sold less than 30 Lulu items on eBay over the course of several years, almost all worn by me and no longer wanted. The SeaWheeze crb was purchased by me at the race and was for my daughter but didn't fit her since the crb's ran small this year. I bought the proper crb size and sold the one I owned, both over retail, and in fact, actually losing out because of the eBay fees. GEC could have cared less what I had to say and truly treated me like a criminal. The ironic thing about it all was that I hadn't even purchased the crb online to begin with. I know of lots and lots of Lulu fans that purchase with the intent of reselling.....if not listing today then waiting a few months until the item isn't a new item on the radar of Lulu. I've never even done that - who has the time and effort for such a minimal profit after fees, etc. Lulu told me that if I had an item that was beyond the return window, I should donate it. Anonymous at 4:10, they're randomly picking at someone like you or I when they could be focusing their efforts on people who would really make an impact to their business. It's so sad and so hurtful. I love the fit and function of the clothing and love many of my local store employees, and have tried to not let this taint me because of a few corporate employees sitting in a room thinking this is a good idea. But at the end of the day, I'd love to get these poor management decisions reversed because it's hurtful and embarrassing when I've truly been nothing but a fabulous customer.
Probably because they can sell it for twice as much as retail, and people will buy lulu at marked up prices. This is a frustrating issue to me too, not sure what the beat solution would be. But LLL definitely contributes to the problem with their scarcity model, by not offering mail exchange and charging customers for return shipping. I can see both sides of the argument here. While I am often frustrated that popular items sell out so quickly, I have also purchased lulu from eBay sellers on occasion. Most recently I purchased the coco pique wu on ebay because it hasn't been available online or at my closest store, which is still 60 km away. I also asked multiple times on this blog for an angel to mail them to me but received no response. So in this situation I am thankful they were available on eBay, and I got them for $125 including shipping, which is not a crazy markup price like a lot of reselling are listing. I'm sure I will get grief from some of you for admitting I've made lulu purchases from eBay but sometimes the consumer is left with no other option and if it's an item you love enough, you just might be willing to do anything to get it. Just my opinion...
Well I speak from experience because I have been banned from online for over a year now. It gets me so fired up just to talk about it. I had purchased some tanks on the WMTM section and as we all know its FINAL SALE! So they didn't fit and I listed them on ebay for BELOW RETAIL. Next thing I know I got an email stating a corporate decision had been made and they had reason to believe I was reselling. So when I called to try to talk to GEC or the Crime Division, they told me "it was not open for discussion and a corporate decision had been made". I explained I had nothing to hide and I wanted to go over my entire order history. Nope, wouldn't even speak to me! Treated me like a criminal and wouldn't even give me an exact reason as to why I was banned. They should be going after resellers but there needs to be a quantity limit online and they can't discriminate and target certain people without reason or warning. And they should be open to having a discussion about it. And if they can see that this person hasn't ordered multiples in the past or on a regular basis, the ban should be lifted. Or they agree to only purchase one item, whatever their crazy rules are. It is MADDENING!!! And I would love nothing more than to bring public awareness to this witch hunt.
@ 4:10, 11:31 AM again. I was just thinking of something else if you want to take your case further. In Canada we have a Privacy Act (i.e. LLL Canadian company). It entitles you, the client/the consumer, to see what's in your "file". Hence, whatever "evidence" they've gathered on you, whatever correspondence they have or comments they've made, you are entitled to see it. Ask for a copy of all of it. They are required to respond and provide.Good luck.
I would make a huge stink on the fb page... big stink
Make all the 'stink' you want; get all 'fired' up you want to be; get as much 'angry' as you want to be or 'dont understand' as much as you care to. If you don't like how you are being treated why do you still shop there? Don't you have enough frustration in life already? If so then why take on any more? Go to a different brand. Enough people do that, LLL will have to change their attitude / systems / procedures.
yikes! you bought 4 items, it's not like you purchased 20. I know that companies like Mcintosh limit the number of items you buy unless you are a large firm that purchases multiples, but they clearly state this at their stores and on their site. Lulu should do the same instead of punishing people. when you purchase on line they should let you know what the limit is, instead of treating you like a criminal. that to me is just a bad way to do business.M
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