Saturday, February 19, 2011

Return Policy Change Rumor - Lululemon Speaks

Wow! So many comments on the rumored change in return policy. Lululemon posted a reply but for those who didn't read through the 59 (!) comments about it, here it is:

Hi all,
This is just a rumour. Our return policy hasn't changed. Stores will still accept returns of online purchases. You can read our full return policy on the website here:

GEC Online

As someone very sagely pointed out on the Lulu This Just In Facebook page, they wrote their response in the present tense "Our policy hasn't changed," not "won't" but "hasn't" so it leaves the door open. However, I know they read this blog and obviously your responses so if the rumor was some sort of trial balloon, maybe they got enough feedback to head off making a change. Or, if they  make a change, it may be more consumer friendly like including free return shipping labels, like Zobha does. Free shipping and free returns -  I'm sure that would keep a lot of people happy.

For those of you complaining that the good stock is taken by the educators in the store, you should definitely tell Lululemon / store management. They don't like the educators buying the stock at a significant discount before the consumers get a change to pay full price for it. I know for a fact one one of my local stores had a meeting about this subject for their staff. I suspect when there is a hot item they want to push, they send extra stock. For instance, I know my local store has days that are designated as "No Limit" day where they all have to wear No Limit tanks. I can't imagine they'd do that unless they sent enough to cover what the staff would buy. As for the educators getting a big discount off, I don't have a problem with that since they have to wear current Lululemon for their job and they only make something like $10 an hour.

I also thought Susan made a very cogent point about limited stock and things selling out so quickly - that it guarantees that you won't see a ton of people with the same tank/jacket/etc. as you. Although in areas saturated with Lululemon stores like Los Angeles, it doesn't work that well. I kind of agree with this thinking. There's nothing worse than wearing the same top as some other lady in a class with you. At my normal gym I usually don't have to worry about duplicating items but when I go to the spin studio, I always try to choose something I don't think anyone else will wear (I'm usually ok since most people seem to wear CRBs and Scoop Neck tanks).

I've also been buying Lululemon long enough so that I've become more philosophical about getting whatever the "it" item is - 1) Lululemon always seems to come out with something just as cute or cuter than what I wanted, 2) I will eventually be able to find what I want on eBay, maybe a couple of months or a year later, through the various Exchange pages on Facebook.

Anyway, the tempest this rumor stirred up is interesting. Hopefully, it was just a rumor.


Tessa'sMom said...

Thanks luluaddict. Wondering if you can tell me what the "numerous" exchange pages are on facebook - i'm familiar with the "lululemon exchange" - are there others i should know about? Thanks!!

Tessa'sMom said...

...or "various" exchange pages are - sorry (misread your sentence)

Anonymous said...

Thank you for the clarification. I wear a size 12 in tops & find it very frustrating that so. few are made in a 12. ie No limit tank for instant. Yet, I have heard that there were some area's that did get 12.
Can you start making them available on the web

Anonymous said...

Thanks for posting this LuluAddict, this will probably clear things up! Though you make a good point- the post only addresses current return policy, there is no mention about future return policy changes. I find it interesting that she didn't even montion anything about the policy not changing in the near future- she just re-stated what it is NOW... intersting!

In any event, it also shows that they're reading the posts on here and that they've seen the reaction. Perhaps this could have some sway should the topic come up for consideration with the 'powers that be' at Lululemon.

On a completely different note- the problem I have isn't the return issue (I don't actually mind it- I only have access to the online store, I'm not near a store, and the stock goes SO fast, especially in sought-after items. Sometimes within an hour, like the Cabin LS. Once they're gone, those of us not near a store have no opportunity to buy those items. And now that the phone sales are gone, this is really it! People often buy multiple sizes of an item, then return them to the store- taking them away from the online shoppers and making them available to in-store shoppers). What I HATE is when items like the No Limit FLY out of stock online- then appear on eBay a day later at disgustingly inflated prices (sometimes $150 up..) Lulu really needs to institute limits on the amount of an item someone can buy, it's not fair to the online shoppers that to buy something, we have to get it immediately when uploaded, or pay ridiculous eBay prices. I want to message the people selling the items scathing messages- it's nothing short of disgusting. My fiance refers to them as 'Lulu Scalpers' and I'd say that's an accurate way to put it.
Does this make anyone else as angry as it makes me??

Anonymous said...

Hi Jenn, you are not alone with getting upset with the "Lulu Scalpers" It upsets A LOT of us. The Flow and Go tank was a horrible example of the Lulu Scalpers, selling tanks for $150-$300! Totally crazy, I wasn't lucky enough to get one online from lulu and I refused to pay some crazy ebay person who was intent on ripping people off.
I do hope Lulu brings back the Flow and Go tanks soon though!

Anonymous said...

Thanks Anon 8:43 - glad to know I'm not the only one! Right now I'm on a tear against the eBay Scalpers over the winter running pullovers- they all disappeared from online within a day or two (and unfortunately right after Christmas, I wasn't able to go crazy shopping)- and now the only way I can get one is on eBay at $150-200. Grr! I found a Run: Ambition pullover online for $155 + another $20 shipping, offered $108 + the full shipping amount asked by the seller and she countered at $140,, I won't do it, it's such a rip off! It's really frustrating to watch people profiting (or trying to) at our expense.