Friday, January 14, 2011
Cups for the Tanks
I was so excited by the reviews of this top that I decided to buy 3 of them. The reviews did not lie, this is a great top for jogging, yoga, spinning, kickboxing, ect. I am a 34B, 95 lbs, 4 ft 10 in and the size 4 fit well. It would be better in a size 2, so please Lululemon make a size 2 in this top since us smaller gilrs still like good support for our bust!
However, only 4 stars because when my 3 tops arrived in the mail they did not come with the cup inserts. When I called customer service, they told me that they usually don't send the cups with the top for old customers since the cups can be reused from top to top. I informed customer service that I was a new customer and asked for 3 cups to be sent for the 3 tops I had received. Customer service told me that they would only send me 1 set of cup inserts even though I bought 3 tops since the cups can be reused. This is gross and would require laundering after use and I bought 3 tops so I would not have to do laundry after each work-out. This is also totally unacceptable for the amount of money spent on this top. After expressing my astonishment, customer service told me that they would send me 2 sets of inserts (for my 3 tops). They told me that it would come in 2 weeks. After a month, these inserts still did not come. I finally had to make a trip to the store to ask for the inserts (the reason I ordered online was to avoid having to go to the store). The girls at the store in Chicago-Lincoln Park location were so nice and gave me the cups I needed. If it wasn't for the store, I would not have kept this top. There are other athletic stores such as Lucy that make these kinds of tops and all of them come with their own individual inserts- even when you order online. Beware other buyers since you will not get the cups for this top unless you have a store in your city. Customer service will tell you that they will send you the cups, but they will not. Very disappointed in customer service over the phone, but again customer service at the Lincoln Park Chicago store was great. Buy this top if you have a store in your city.
I don't really get Lululemon's cheap-ass position on not giving people cups or the option to get cups (or decline them) in their tanks when ordering on line. Particularly when it comes to Luxtreme tanks which reveal every pimple and freckle on your body not to mention nips. I'm a long time Lulu buyer so I have a huge stash of cups in my drawer but people who are new to the brand need to build up a supply. Reusing the same cups is disgusting and expecting people to wash out their cups right away after a workout is unreasonable. Lululemon profits are through the roof and they give part time workers a 40% discount (FT get 60%) so you know the markup on the clothes is enormous. They can afford to give people the cups. They are needlessly pissing people off, especially new customers, with their tight-wad position on the cups. Additionally, if they do want to be so cheap, why not sell replacement cups? I remember when I first started buying Lulu the stores used to have little mesh bags of two or three pairs for sale for about $8. After awhile the cups get wrinkled and ratty around the edges so you do need to replace them. People have been giving them this feedback on their Facebook site for quite a while now. It's a very simple fix - put a check box at checkout. Why hasn't something been done about it yet?
Posted by LuluAddict at 3:55 PM