Friday, September 10, 2010
Let's Talk About Quality
Before I discovered the fancier athletic wear brands, I used to buy Adidas stuff. My Adidas held up awesomely - no fading, no unraveling stitching, no discoloration under the armpits, and most importantly it didn't require any tender care. No washing on delicate cycle in cold water and hanging it dry. Sure it was boring and didn't fit or perform that great but it was relatively inexpensive and it held up like a tank. Then I discovered Lucy and bought quite a few items. However, I stopped buying Lucy after awhile because the technical wear unraveled on me at the hems and the dark colored cotton stuff discolored under the armpits with perspiration. Now I only buy Lucy when it's dirt cheap on sale or made by another company like Pink Lotus or Splendid for Lucy. Lululemon, and I hate to say this, I'm starting to think about you like I do about Lucy - I should only buy on sale because it's not worth paying full price for sketchy quality. I've had three items unravel on me now and one shirt bleed on me. My luon items seem to be doing the best - no unraveling or bleeding but sometimes they pill a lot and sometimes they don't. It's very irritating because certain batches of the same product are fine so it becomes a crap shoot every time I buy something. Is this the good batch? Cross my fingers and hope so. I've read a few comments by educators on your facebook page where people will complain about a quality issue and you say it's an illusion that problems are more commonplace because people get the word out over the net. That's BS. There's a lot of people who have been buying Lululemon for years now and they've noticed a decline within their own collections. I have older items that have not pilled a lot and not unraveled. It's your newer stuff. Some people pin it on being made in China but that's not an excuse. My adidas stuff is made overseas and it's fine. It's your quality program. You need to ramp it back up. You built your reputation on your high quality. For the prices you charge, you need to fix the quality issues before people start seeking out other options.
Posted by LuluAddict at 9:00 AM